“Must Have” Communication Skills: The Heart of Your Success
Focus: Four core communication skills
Successful communication skills give you the ability to positively affect every interaction in your day – personally and professionally. In veterinary practice, your communication determines the information on which to base patient care and is often the reason why clients and employees are happy or unhappy with the practice. Four core skills will be reviewed and applied to scenarios commonly encountered in practice for every position on the team.
Jayne received her DVM from the WCVM and a MBA from the University of Calgary. She has written a number of published columns on communication within veterinary publications and speaks nationally at conferences and training events. Jayne has held a number of positions including companion animal veterinarian, pet nutrition counsellor and educator, national marketing manager in the pet food industry, Vice President of Communications for a network of veterinary practices and currently, communication consultant through her company, Communication Leads.